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ITILA4 FOUNDATION – scheduled courses virtually through the online platforms: Microsoft Teams and Zoom

Training

 Course Overview

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Pre-requite

None

Course Content

IT Service Management definitions

 Service

 Utility

 Warranty

 Customer

 User

 Service management

 Sponsor

Key concepts

 Key concepts of value creation

 Key concepts of service relationships

 Key concepts of service offering

 Key concepts of service provision

 Key concepts of service consumption

 Key concepts of service relationship management

The nature, use and interaction of 7 ITIL guiding principles

 Focus on value

 Start where you are

 Progress iteratively with feedback

 Collaborate and promote visibility

 Think and work holistically

 Keep it simple and practical

 Optimize and automate

The 4 dimensions of service management

 Organizations and people

 Information and technology

 Partners and suppliers

 Value streams and processes

The ITIL service value system

 The service value chain, its inputs and outputs, and its role in supporting value streams

Service value chain elements

 Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver and support

Detail of how the following ITIL practices support the service value chain

 Continual Improvement (including continual improvement model)

 Change control

 Incident management

 Problem Management

 Service request management

 Service desk

 Service level management

The purpose of the following ITIL practices

 Information security management

 Relationship management

 Supplier management

 Service configuration management

 IT asset management

 Business analysis

 Deployment management

 Monitoring and event management

 Release management

Duration: 3 Days

Cost: £1,195

Model of Deliver: Virtual

Dita Consulting and partners are continuing to offer all their scheduled courses virtually through the online platforms: Microsoft Teams and Zoom.  

Our virtual courses are still run by our professional trainers and you will have the ability to ask questions and receive answers just like in the classroom. 

With closed and tailored courses, we can be flexible and creative in how they are scheduled so it suits your working hours and needs.

To discuss your virtual training needs or to book onto one of our courses please get in touch today and our team would be happy to assist you.

For further information or book a course:

Tel: 01375 856953

E-mail: admin@ditaconsulting.co.uk

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